FLEXIBILITY FEE
1. GENERAL
For the Kaçkar by UTMB 2026 event (11–13 September 2026), we offer an optional Flexibility Fee that can be added to the registration fee of your chosen race.
2. GENERAL REFUND POLICY
Please note that no refunds of any kind, for any reason, are available if you choose not to purchase the Flexibility Fee option.
3. COST
The Flexibility Fee costs €20 per registration, regardless of race, distance, or price tier.
4. PURCHASING RESTRICTIONS
The Flexibility Fee can only be purchased at the time of registration. It cannot be added afterwards.
5. COVERAGE
By purchasing the Flexibility Fee, the participant gains the right to cancel their registration for a full or partial refund, depending on the cancellation date.
| CANCELLATION DATE | REFUND RATE WITH FLEXIBILITY FEE | STANDARD REFUND RATE (WITHOUT FLEXIBILITY FEE) |
| Before 11 June 2026 (23:59 TRT, GMT+03:00) | 100% Refund | No Refund |
| 12 June - 11 August 2026 (23:59 TRT, GMT+03:00) | 70% Refund | No Refund |
| After 12 August 2026 | No Refund | No Refund |
6. REFUND AMOUNT
The refund amount will be calculated based on the registration fee paid at the time of registration. Only the registration fee itself will be refunded.
7. EXCLUSIONS
The Flexibility Fee (€20) and the Service Fee (8%) are non-refundable. Refunds apply only to the race registration fee.
8. CONDITIONS
Participants may cancel their registration at any time up to the dates listed in section 5, without providing a reason or any supporting documentation.
9. HOW TO CANCEL
Cancellations must be completed exclusively by the participant through their MyUTMB account before the deadlines stated in sections, using the “CANCEL MY REGISTRATION” function. The UTMB system timestamp is the only authoritative and legally valid time reference for determining eligibility. Email requests, messages, or verbal notifications will not be accepted as cancellation. It is the participant’s sole responsibility to understand the cancellation process and to ensure that the cancellation is completed correctly and on time.
10. REFUND PAYMENT PROCESS
Refunds will be issued using the same payment method used during registration. Depending on the payment provider, the refunded amount may take up to 20 business days to appear in the participant’s account.
11. FINALITY OF CANCELLATION
All cancellations are final and irreversible. Once a participant submits a cancellation request through their MyUTMB account, the registration is permanently cancelled and cannot be reinstated, regardless of the reason (including accidental cancellation, misunderstanding, or technical error). The participant is solely responsible for ensuring the accuracy and intention of their cancellation request.
If you cancel your existing registration, you will need to register again through MyUTMB platform.
